Patient Care Coordinator
Asheville, NC, US, 28803
Summary Statement
Carolina O&P has served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.
We are currently looking for a Patient Care Coordinator at our Asheville, NC location.
Duties & Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
- Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
- Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in system in compliance with best practices established by the company.
- Secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
- Maintain a clean office work environment including coordination of all office supplies.
- Handle office petty cash as needed.
- Perform shipping and receiving of products for device procurement and delivery as needed.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Create and maintain reporting as needed.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Perform other duties as assigned.
Qualifications
- Proficient in MS Office and databases.
- Outstanding communication and interpersonal skills.
- Demonstrated ability in critical thinking and problem-solving.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Two years of office administrative management, preferably in a medical/dental/therapy office.
- Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
- Knowledge of Medicare, Medicaid preferred.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
Nearest Major Market: Asheville