Patient Care Coordinator

Business Unit:  Otto Bock Patient Care, LLC
Location: 

Asheville, NC, US, 28803

Contract Type:  regular
Scope of employment:  full-time
Contact Person: 
Contact Information: 
Job ID:  7725

Summary Statement

Carolina O&P has served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

 

We are currently looking for a Patient Care Coordinator at our Asheville, NC location.

Duties & Responsibilities

  • Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
  • Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
  • Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in system in compliance with best practices established by the company.
  • Secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
  • Maintain a clean office work environment including coordination of all office supplies.
  • Handle office petty cash as needed.
  • Perform shipping and receiving of products for device procurement and delivery as needed.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Create and maintain reporting as needed.
  • Ensure customers receive the best service possible and concerns are satisfactorily resolved.
  • Perform other duties as assigned.

Qualifications

  • Proficient in MS Office and databases.
  • Outstanding communication and interpersonal skills.
  • Demonstrated ability in critical thinking and problem-solving.
  • Excellent organizational, analytical, and time management skills
  • High school diploma or equivalent.
  • Two years of office administrative management, preferably in a medical/dental/therapy office.
  • Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
  • Knowledge of Medicare, Medicaid preferred.
  • Customer service experience.

Benefits

  • Medical
  • Vision
  • Dental
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
  • 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 10,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!


Nearest Major Market: Asheville