Reimbursement Manager

Business Unit:  Otto Bock HealthCare Limited Partn.

Austin, TX, US, 78758

Contract Type:  regular
Scope of employment:  full-time
Contact Person:  Lorraine Miller
Contact Information: 
Job ID:  6416

Summary Statement

For more than a century, Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 8,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it. 


The purpose of this position is to support and offer expertise to Otto Bock’s Orthotic and Prosthetic Sales Representatives, customers, and all other internal departments to resolve reimbursement issues and provide documentation services, technical support, education, communication, and training. The reimbursement consultant will manage the special process developed for high-tech products to support the reimbursement strategy and new product introduction. 

Duties & Responsibilities

  • Assist customers in developing and submitting claims and authorization materials to ensure successful reimbursement and sales. 
  • Provide training and resources to address customer challenges and reimbursement issues. 
  • Evaluate opportunities to enhance reimbursement approaches in alignment with company goals. 
  • Collaborate with sales teams to formulate provider reimbursement strategies per territory/customer. 
  • Independently manage tasks with a positive attitude and effective communication skills. 
  • Coordinate documentation requirements to ensure successful patient outcomes. 
  • Resolve conflicts constructively and ensure accuracy in work and information. 
  • Proactively manage projects and customer relationships, prioritizing workload to meet deadlines. 
  • Provide guidance on coding, coverage, and reimbursement solutions to customers. 
  • Identify trends, create solutions, and handle escalations related to reimbursement issues. 
  • Prepare customized appeal letters and letters of medical necessity. 
  • Research billing issues, trends, and risks, serving as an internal resource for product areas. 

Supervisory and/or Leadership Responsibilities: 

You will enjoy a comprehensive range of supervisory activities, including selection, training, evaluation, counseling, and termination procedures when applicable. This pivotal role extends to effectively communicate organizational policies and information to subordinates, ensuring clarity regarding their responsibilities. 


The ideal candidate will possess a rich repertoire of skills, knowledge, and abilities to thrive in this dynamic role: 

  • Familiarity with coding terminology and processes (CPT, HCPCS, ICD-9) and reimbursement. 
  • Ability to review health insurance forms and provider encounter forms to troubleshoot billing errors. 
  • Proficiency in locating Medicare and private insurance policies. 
  • Strong problem-solving skills and ability to adapt to change. 
  • Effective communication and interpersonal skills. 
  • Proficiency in math and data analysis. 
  • Associate degree or equivalent experience required. 

Minimum Qualifications – (Education, Experience, Certification, & Licensure)

  • Associate degree or equivalent experience 

Compensation Data

Salary range disclosure: $60-90k annual salary





Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave


Ottobock will not discriminate against any applicant for employment because of race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability or genetic information. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older) disability and genetic information.

Note: Ottobock does not accept CVs from recruiting agencies or staffing firms and will not consider payment of any referral compensation or recruiter fee relating to unsolicited CVs. We kindly request that all job seekers interested in opportunities with us apply directly through our official careers page:

Diversity at Ottobock

For us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.

Your future at Ottobock

Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!

Nearest Major Market: Austin