Patient Care Coordinator - Float
Business Unit:
Otto Bock Patient Care, LLC
Location:
Dearborn, MI, US, 48124
Contract Type:
regular
Scope of employment:
full-time
Contact Person:
Lisa Castro
Contact Information:
Job ID:
7300
Summary Statement
The Patient Care Coordinator Float performs a variety of front office and clinical administrative tasks at offices within the region. Typically, this position involves a combination of time spent in both patient areas, and employee only areas such as behind the check-in/out counters, and the shipping/receiving area. Customer service, administrative and financial tasks are all daily activities for this role.
Duties & Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
- Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform shipping and receiving of products for device procurement and delivery.
- Maintain a clean office work environment including coordination of all office supplies.
- Maintain office petty cash.
- Meet work standards by following production, productivity, quality, and customer service standards established by the company.
- Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Qualifications
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
Nearest Major Market: Dearborn
Nearest Secondary Market: Detroit