VOB & Service Center Administrator (Flint, MI)

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 8,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

Ottobock Orthopedic Services (OBOS) is looking for a Verification of Benefits / Service Center Administrator at our Flint, MI location (solo in-person office). This position is not remote, but has flexibility in the hours of the shift if requested; Monday-Friday, any 8 hour period: 7-3:30, 8:30-5:00,9-5:30, etc. This position is full-time at 40 hours per week with benefits. Time is split between job duties Verification of Benefits (95%) and Service Center Administration (5%). 

Duties & Responsibilities

VOB Representative Duties 

• Answer calls in a timely and professional manner. 
• Provide Signature Customer Service at all times. 
• Outbound calls if further information is required to create an accurate patient file within the processing system. 
• Create patient account profile in the billing system, and update patient file with appropriate notes. 
• Participate in training programs for continuing learning and development. 
• Initiate and complete VOB following company procedures to verify patient insurance benefits using the internet and phone inquiries. 
• Communicate accurate benefits to the patient or applicable customer. 
• Communicate Co-insurance and Deductible amounts to patient or applicable customer and collect if possible. 
• Obtain any additional documentation required by insurance company. 
• Meet all department productivity and quality standards. 
• Adhere to HIPAA and PHI Regulations. 
• Work within team to share workload, back up colleagues who are out, and prevent backlogs from being created. 
• Required to work extended or overtime shifts as needed. 
• Ensure assigned work is complete and accurate by end of work shift daily, weekly, monthly. 
• Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations. 

Service Center Administrator Duties

• Maintain the Service Center in accordance with all established standards required by Payers, Local and Federal Governments, Accrediting Agency, and Ottobock’s Policies. 
• Audit the service center per accreditation requirements and company standards monthly and submit audit paperwork to the Compliance Specialist. 
• Correct deficiencies as they are identified. 
• Demonstrate professional demeanor at all times (includes dress code, use of company property, etc.). 
• Greet visitors and participate in the successful completion of regulatory and/or accreditation site visits/audits.  

Qualifications

Required Skills/Abilities: 

• Work well in a high volume, fast-paced, rapidly changing work environment. 
• Ability to prioritize and manage multiple tasks to completion. 
• Outstanding verbal and written communications skills. 
• Exceptional organizational skills. 
• Exceptional interpersonal and teamwork skills. 
• Typing speed of 45 wpm, excellent ten key skills. 
• Strong computer skills; Proficient in MS Office and databases. 
• Professional telephone manner; Ability to hear, communicate and comprehend by telephone for prolonged periods of time. 
• Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues. 
• Ensures assigned work is complete and accurate by end of work shift daily, weekly, monthly. 
• Comfortable working in 1 person office.

Education and Experience: 

• Minimum 2 yrs. experience in medical billing, preferably with orthotics, prosthetics and/or durable medical equipment industry. 
• Experience utilizing HCPCS and ICD 10 billing codes. 
• Experience with professional outbound and inbound calls. 

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave

Ottobock will not discriminate against any applicant for employment because of race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability or genetic information. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older) disability and genetic information.

Note: Ottobock does not accept CVs from recruiting agencies or staffing firms and will not consider payment of any referral compensation or recruiter fee relating to unsolicited CVs. We kindly request that all job seekers interested in opportunities with us apply directly through our official careers page: https://www.ottobock.com/en-us/careers