Patient Care Coordinator

Summary Statement

For many years, JP&O has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined Ottobock Patient Care and we are proud to take the next steps in joining this excellent network of orthotics and prosthetics clinics. Great people drive our culture and our employees are actively involved in shaping both our company and our industry. Wherever your passions lie, you can find rewarding work and challenges to expand your experience at Ottobock.

We are currently seeking a Patient Care Coordinator at our Jonesboro, AR location. 

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Assist in securing insurance authorizations for patient cases as needed.  
• ​Create patient account profile in the Medical Record system. 
• ​Perform light shipping and receiving of medical device products and components. 
• ​Maintain a clean office work environment. 
• ​Accept cash payments from patients as appropriate.  
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Bilingual preferred

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%