Patient Care Coordinator

Summary Statement

Founded in 2004, Ability Prosthetics and Orthotics (APO) is a prosthetic and orthotic (O&P) company founded under one simple but meaningful principle: Enhance the health and well-being of all our patients through artificial limbs and braces that fit their bodies — and their lives. With our comprehensive care philosophy and trained practitioners, we manage our patients’ care from top to bottom, raising the bar on what they can expect from a prosthetic and orthotic company. In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. We have a shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

We are currently looking for a Patient Care Coordinator at our Lancaster, PA location with coverage at other nearby locations as needed.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profile in the Medical Record system.
• Perform shipping and receiving duties of products for device procurement and delivery.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Assist with support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Two years of office administration experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%