Patient Care Coordinator

Summary Statement

Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently looking for a Patient Care Coordinator (PCC) for our Lancaster, PA office with coverage at nearby locations as needed. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Perform initial insurance verfications.   
• ​Create patient account profile in the Medical Record system. 
• ​Maintain a clean office work environment. 
• ​Accept payments from patients as appropriate.  
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• Potentially attend training in Hanover once or twice as needed. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent multitasking and time management skills
• Office administrative experience, preferably in a medical/dental/therapy office.
• Insurance knowledge including Medicare.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%