Clinical Liaison

Summary Statement

For many years, Artificial Limb Specialists has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined Ottobock Patient Care division and have rebranded as Limb Specialists Ottobock.care.

We are seeking a Clinical Liaison to drive sales and marketing efforts in the Phoenix/Mesa, AZ region.  This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for our patient care facilities.  The role includes working closely with patients and their families to educate and inform them of the process of care needed.  

Duties & Responsibilities

• Responsible for assisting in the growth of the location’s market.    
• Develop, solidify, and augment relationships with healthcare facilities.   
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.   
• Schedule and host in-services and facility tours.   
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.  
• Carries out and assists with administrative market development duties created by the management team.     
• Collaborate with the marketing team to create content for the market.   
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.  
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.   
• Coordinate the follow up of new referrals and leads.   
• Apply protective device upon request by physician as well as educate the patient and providers on its use and care.  
• Assist Intake Coordinators, as necessary.   
• Strictly adhere to all HIPPA standards regarding patient information.   
• Regular time spent traveling in car to visit healthcare facilities.  
• Perform other duties and special projects as assigned.   

Qualifications

• Thorough understanding of MS Office and databases.  
• ​Outstanding communication and interpersonal skills.  
• ​Proven ability of critical thinking and problem-solving. 
• Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion.  
• ​Familiarity with different sales techniques and pipeline management. 
• ​Ability to maintain confidentiality of information regarding company financial and other information. 
• ​Self-motivated and able to work without continual supervision
• Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.   
• Experience with medical sales or medical case management.   
• Proven track record of successfully managing customer relationships.   
• Understanding of medical terminology preferred.    
• Knowledge of Medicare, Medicaid preferred 

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave