Service ProcessEngineer

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a Process Engineer to join our Manufacturer's After-Sales Service Team us in Salt Lake City!

The Process Engineer I supports production and after sales service operations by maintaining processes, documentation, and data/metrics, while developing foundational skills in process improvement, troubleshooting, and regulated medical device environments. Works under moderate supervision to execute engineering assignments and contribute to process improvements.

Duties & Responsibilities

• Supports Production and Service leadership in achieving established goals, standards, and performance expectations.
• Assists with the development, tracking, and reporting of Production/Service metrics; escalates trends and issues to leadership.
• Supports continuous improvement initiatives by driving process analysis, documentation updates, and implementation of defined improvements.
• Maintains existing service and manufacturing processes to ensure stable Production/Service capabilities and conformance to quality and regulatory requirements.
• Assists with sustaining engineering activities for current product lines, including minor product or process changes related to function and quality.    
• Creates and updates work instructions, visual aids, routers, and Bills of Materials (BOMs).
• Supports creation and execution of Engineering Change Orders (ECOs) and temporary deviations.
• Assists in the development and execution of basic test methods to validate processes and support troubleshooting.
• Provides hands on support for routine process issues; escalates complex problems as appropriate.
• Drives Lean and continuous improvement activities to improve efficiency, throughput, quality, and cost.
• Collaborates with cross functional teams (Production, Service, Quality, Engineering) to support daily operations.
• Continues professional development by staying informed of technical advances through training and on the job learning.
• Demonstrates Ottobock’s vision, guiding principles, and values in daily work.
• Performs other related duties as assigned.

Qualifications

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• Bachelor’s Degree in Technical Engineering or a related field.
• Minimum of 3 years of experience, preferably in manufacturing or after sales service environment.
• Exposure to a regulated manufacturing or medical device environment preferred.
• Basic proficiency in Microsoft Office applications.
• Exposure to CAD software; experience or training in SAP/Power BI preferred.

Knowledge, Skills, and Abilities:

• Foundational knowledge of manufacturing and/or after sales service processes within a technical or regulated environment.
• Basic understanding of quality system principles, including documentation control, standard work, and change management.
• Ability to create, update, and maintain work instructions (written and graphically) in compliance with controlled documentation requirements.
• Ability to assist in developing basic test methods and performing required testing to troubleshoot processes and confirm process stability.
• Awareness of Lean Manufacturing and continuous improvement principles, with the ability to support improvement initiatives.
• Understanding of how production and service processes impact medical device performance, product quality, and end user outcomes.
• Strong organizational skills and attention to detail when working in regulated processes.
• Effective written and verbal communication skills suitable for cross functional collaboration.
• Ability to work effectively as part of a team in a fast-paced Production and Service environment.
• Demonstrated adaptability and willingness to learn new systems, equipment, and technical tools.

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave