Technical Service Technician I

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

Are you ready for a career where your work directly restores mobility and independence for others? Prosthetics help people regain essential limb function.  We're seeking a Service Technician to join our dedicated team in Salt Lake City, Utah.  In this role, you'll repair and maintain upper and lower limb prosthetics, directly contributing to freedom of movement. If you're detail-oriented, customer-focused, and enjoy hands-on work, this is your opportunity.

Career growth potential - We invest in our people! You'll start as a Service Technician and while it takes time to master our specialized products, you can advance through 3 technician levels, potentially becoming a trainer or team lead.

Duties & Responsibilities

• Repairs, calibrates and maintains upper or lower prosthetics. 
• Performs component testing protocols for quality assurance. 
• Provides technical assistance to customers regarding repair issues, estimates, product knowledge and compatibilities.  
• Offers guidance to customers on repair decisions. 
• Identifies and resolves problems in a timely manner. 
• Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 
• Follows instructions, responds to management direction and solicits feedback to improve performance. 
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 
• Shows dependability by being to work on time and plans requests for time off ahead of schedule. 
• Maintains a clean and safe work environment. Promotes and personally observes safety procedures, and uses equipment and materials properly.
• Other duties as assigned. 

Qualifications

• 1-2 years of related technical experience.
• Minimum 1 year of computer experience; must confidently operate a computer and have basic knowledge of Microsoft Office.  ERP systems (like SAP) experience a plus.
• Basic knowledge of hand tools, power tools and inspection equipment.
• General mechanical aptitude or equipment troubleshooting and repair experience a plus. 
• Ability to conduct themselves professionally and communicate effectively with appropriate audience.
• Demonstrated basic organizational skills; ability to prioritize and manage multiple tasks to completion in a fast-paced environment.  
• ​Experience working with hand and power tools including the care and maintenance of equipment preferred.
• Safely operates shop equipment and follows safety guidelines.
• ​Self-motivated and detail oriented.  Ability to follow written work instructions (English).  
• Ability to work collaboratively and participate with a team approach.

Benefits

• Medical

• Vision

• Dental

• Health savings accounts with employer contribution

• Flexible spending account options

• Company-paid life insurance policy

• Paid time off

• Company holidays

• Floating holidays

• 100% company-paid short & long-term disability

• 401k match up to 3.5%