Patient Care Coordinator

Summary Statement

For many years, Carolina Orthotics & Prosthetics has provided the highest quality care to patients and we continue to do so by ways of improving our level of service. In 2021, Carolina Orthotics & Prosthetics joined Ottobock Patient Care and rebranded as Carolina Ottobock.care. This collaboration will support our shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences. Our extensive experience, compassion, and dedication to improving mobility distinguishes us from other providers. 

We are currently seeking a Patient Care Coordinator at our Spartanburg, SC location to support our clinics in South and North Carolina. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Collaborate with various internal teams to secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash as needed.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Customer service experience preferred.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• 1-2 years of office administrative management, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%