Clinical Assistant

Summary

ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family. In 2021, ProCare joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. 

We are seeking a Clinical Assistant to promote workflow efficiency in the clinic. The Clinical Assistant helps alleviate stop gaps between clinical and administrative teams. This may include light clinical/technical work and assist with patient care clerical duties.  

Duties and Responsibilities

• ​​Manage clinical administration tasks in support of clinical staff to keep cases on track for delivery. 
• ​Support clinical staff in direct patient care needs during appointments. 
• ​Perform outcomes measures, medical history documentation and clinical notes annotation support for clinical staff. 
• ​Make adjustments/modifications as directed under the supervision of the clinical staff. 
• ​Collaborate with Patient Care Coordinators in the daily management of the Work in Process (WIP), scheduling and patient intake/out take of documentation. 
• ​Support the shipping and receiving process of products for device procurement and delivery. 
• ​Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements. 
• ​Maintain a clean office work environment including coordination of all office supplies. 
• ​Meet work standards by following production, productivity, quality, and customer service standards established by the company. 
• ​Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. 
• ​Identify and create improvements to processes to promote efficiency and productivity. 
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements. 
• ​Perform other duties and special projects as assigned.​ 

 Qualifications

• ​​​Effective communication skills for accurate, concise, and organized oral and written communication with personnel, referral sources, patients, and care givers. 
• ​Active listening, reading and comprehension skills for completing daily tasks related to clinical case management. 
• ​Good interpersonal skills and ability to build professional relationships  
• ​Strong computer skills including but not limited to EMR, Outlook, MS Office suite of products 
• ​Ability to work effectively as a team member. 
• ​Effective organizational, time management, and planning skills. 
• ​Ability to work independently.​ 
• High School diploma or GED, Associate Degree preferred. 
• Six months experience preferred in providing customer service in the following settings: sports rehab, fitness, healthcare, and medical office. 

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave