Territory Account Manager - N. Atlantic (Cascade)

Summary Statement

Cascade Orthopedic Supply, LP, a separate and independent subsidiary of Ottobock, is distinguished as the largest O&P distributor in North America. We provide solutions that improve quality of life!

Our reputation is built on its continued commitment to customer service and technological advancements. We distribute a wide selection of products from over 300 suppliers. As part of our ongoing commitment to excellence, the company boasts a friendly and knowledgeable team, electronic invoicing and payment options, discounts, patient care software integrations, and overnight delivery at ground rates to help streamline business practices.

We have longstanding customers and valued employees who have been with the company for more than 30 years, and are proud to sell and support products that assist in mobilizing and empowering people across the country.

We are looking for a Territory Account Manager - N. Atlantic Region to join our Sales Team! (candidate must live in one of the Territory States -  PA, NJ, MD, DE, DC)

Duties & Responsibilities

The Territory Account Manager works cooperatively with various departments to increase customer satisfaction, and develop new accounts, to drive sales. This position is an expansion of our outside sales team and will focus on delivering consultative sales by identifying customer needs, building customer relations, explaining the value of various product lines and services, in order to meet a sales quotas. This position is for someone who is self-motivated, has a competitive nature and thrives in a sales environment. The ideal candidate should have a strong focus on sales and customer service, with an ability to work in a fast paced, ever changing environment. Extensive travel is required.

• Review monthly customer sales trends and investigate significant changes in purchases (see Sales by Territory through SalesForce.com dashboard).
• Develop annual, quarterly and monthly action plans to increase sales to existing customers (introduce new products and vendors as well as existing product lines they are not currently purchasing through Cascade).
• Assess customer buying trends and activities on a quarterly basis – establish selling opportunities to meet and exceed sales budgets.
• Participate in conference calls to assess territory performance and quarterly meetings – provided detailed reports of activities – successes and disappointments – recommend solution based activities.
• Participate in the annual budgeting process as it relates to customers in the designated territory, sales projections, anticipated growth of key products and vendors.
• Coordinate regional vendor product training seminars to extend specific product awareness, selling opportunities, and customer relationships.
• Develop relationships with customer contacts and maintain regular contact with customers in your territory. Document summary of customer contact in system (SalesForce.com).
• Report information gathered during customer contact concerning new vendor and product opportunities as well as competitor activities.
• Report complaints gathered during customer contact and coordinate satisfactory solutions with the National Sales Manager.
• Review E-Store and OPIE customer’s sales activities, verify systems and procedures meet and exceed customer expectations. Provide recommendations for quality improvement.
• Provide customers with requested literature (Catalogs and Price Guides, Sales Sheets, Vendor Product Information, etc.).
• Work with prior customers to rebuild the distribution relationship and reactivate their account.
• Generate new customers from prospects (customer referrals, trade show contacts, etc.).
• Perform other duties as assigned.

Qualifications

Cascade Orthopedic Supply, LP is looking for a fast-paced, independent thinker who prefers a challenging environment and has a proven track record for success. The successful candidate will be thoughtful and inquisitive and add value to the sales team.

This role will require;

• A proven record of accomplishment of success in a sales position.
• Confident, competitive, and comfortable over the phone and in person.
• Understand and review business challenges and formulate and deliver effective business solutions
• Energetic, positive, with a “can-do” attitude.
• High ethical values and professionalism in all business dealings.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent written/verbal communication skills.
• Ability to build strong business relationships.
• Computer savvy – ability to navigate multiple web browsers, and proficient with Microsoft Applications. Experience with Salesforce a plus, or similar CRM software.
• Ability to learn new orthotic and prosthetic product lines and understand features and benefits.
• Quota driven performer with at least 2+ years of sales experience, preferably in the O&P industry, DME industry or Medical Services profession.
• Knowledge of movement in human anatomy (kinesiology) preferred
• Bachelor’s Degree preferred
• candidate must live in one of the Territory States -  PA, NJ, MD, DE, DC

note: Extensive travel required for this role. Candidate should be prepared for being away from home at least 3 nights a week resulting in 70% travel. Candidate is required to make appointments with and visit at least 12 customers a week.

Compensation Data

Salary Disclosure: $80,000 annual salary plus competitive commission plan.

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave

Ottobock will not discriminate against any applicant for employment because of race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability or genetic information. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older) disability and genetic information.

Note: Ottobock does not accept CVs from recruiting agencies or staffing firms and will not consider payment of any referral compensation or recruiter fee relating to unsolicited CVs. We kindly request that all job seekers interested in opportunities with us apply directly through our official careers page: https://www.ottobock.com/en-us/careers