Patient Care Coordinator (Float)

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Patient Care Coordinator to float between our Wyoming, Kalamazoo, Battle Creek, and Lansing, MI locations as needed. Mileage will be reimbursed as applicable.   

Duties & Responsibilities

• ​​Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Assist in securing insurance authorizations for patient cases as needed.  
• ​Create patient account profile in the Medical Record system. 
• ​Perform light shipping and receiving of medical device products and components. 
• ​Maintain a clean office work environment. 
• ​Accept cash payments from patients as appropriate.  
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.
• Valid Driver’s License and valid automobile insurance to meet state minimum requirements.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%