Patient Care Coordinator Inventory Control Delivery Specialist

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76 years strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are seeking an Inventory Control Delivery Associate to fulfill product orders and deliver to sites in the Wyoming/Grand Rapids, MI. 

Duties & Responsibilities

• Fulfills product orders and delivery to each site based on daily requisition reports.  
• Performs inventory checks and collects required information for reimbursement purposes.
• Collects and verifies all information (prescription, referral) requests from Customer Service Representatives to ensure reimbursement and processes upon return.
• Assures proper signature for delivery receipt and assignment of benefit purposes.
• Prepares and delivers product requisitions to each Wright Now! account.
• Conducts physical inventory at each account as needed.
• Establishes and maintains relationships with clients.
• Resolves product and service problems.
• The ability to drive throughout the Grand Rapids Metro area several days a week.
• Perform light shipping and receiving of medical device products and components. 
• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Create patient account profile in the Medical Record system.
• Comply with Corporate Compliance and HIPAA responsibilities. 
• Perform other duties and projects as assigned.

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Qualifications

• High school diploma or equivalent.
• Clean driving record and reliable.
• Supply Chain/Inventory Control experience preferred.
• Shipping and receiving experience preferred.
• Ability to multi-task and be detail oriented.
• Ability to lift, carry, push, pull or move up to 50 pounds unassisted
• Ability to sit, stand, walk, drive, bend, squat, lift, and stoop for an extended period of time
• Organizational and time management skills.
• Effective interpersonal and communication skills.
• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid a plus.
• Customer service experience.
• Ability to pass drug screening.

Benefits 

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%