Patient Care Coordinator

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Patient Care Coordinator at our Wyoming (Grand Rapids), MI patient care facility.

Duties & Responsibilities

• ​​Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate. 
• ​Assist in securing insurance authorizations for patient cases as needed.  
• ​Create patient account profile in the Medical Record system. 
• ​Perform light shipping and receiving of products.
• ​Maintain a clean office work environment.  
• ​Handle cash payments from patients as applicable.  
• ​Meet work standards by following production, productivity, quality, and customer service standards established by the company. 
• ​Provide support as needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare). 
• ​​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• High school diploma or equivalent. 
• One year of office administrative experience, preferably in a medical/dental/therapy office. 
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred. 
• Knowledge of Medicare, Medicaid preferred. 
• Customer service experience. 

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%