Process Engineer - After Sales Service

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a Process Engineer to join our Manufacturer's After-Sales Service Team us in Salt Lake City!

The Process Engineer I supports production and after sales service operations by maintaining processes, implementing Lean methods, documentation, and data/metrics, while developing foundational skills in process improvement, troubleshooting, and regulated medical device environments. Works under moderate supervision to execute engineering assignments and contribute to process improvements. 

Duties & Responsibilities

• Develop, track, and report KPIs/metrics; analyze trends, escalate issues, and support data-driven decision-making. 
• Drive continuous improvement initiatives using Lean Six Sigma (LSS) tools to eliminate waste, reduce variation, and improve process flow.
• Apply structured problem-solving methodologies (DMAIC, 5 Whys, root cause analysis) and basic data analytics to resolve process and performance issues.
• Lead and support Lean activities including Kaizen events, 5S/6S, visual management, and process/value stream mapping to improve safety, quality, delivery, and cost.
• Support Production and Service leadership by meeting performance goals, maintaining stable operations, and ensuring compliance with quality and regulatory requirements.
• Maintain and improve manufacturing and service processes, including sustaining engineering changes and supporting product/process updates.
• Create and update controlled documentation including work instructions, visual aids, routers, BOMs, and standard work.
• Support Engineering Change Orders (ECOs), deviations, and validation activities including development of basic test methods.
• Provide hands-on troubleshooting support and collaborate with cross-functional teams (Production, Quality, Engineering, Service) to resolve issues.
• Promote a culture of operational excellence through teamwork, continuous learning, and ongoing process improvement efforts.
• Performs other related duties as assigned.

Qualifications

• Knowledge of regulated manufacturing/service processes and quality systems.  
• Moderate proficiency in Lean methods: value stream mapping, 5S, Kaizen, KPI tracking, DMAIC, 5 Whys, Visual Management, Spaghetti Diagrams, etc.
• Moderate proficiency in Power BI (i.e. creating dashboards, reports, charts, graphs, data visualization, etc.)
• Ability to create and maintain compliant documentation and work instructions.  
• Basic data analysis, testing support, and process troubleshooting skills.  
• Strong organization, attention to detail, and communication skills.  
• Team-oriented, adaptable, and able to learn new systems and tools quickly. 

 
Minimum Qualifications – (Education, Experience, Certification, & Licensure): 

• Bachelor’s Degree in Technical Engineering or a related field.
• Minimum of 3 years of experience required.  Preferably in manufacturing or after sales service environment.
• Moderate proficiency in Lean Six Sigma (LSS), DMAIC, Kaizen, and 5S/6S methodologies; Green Belt certification highly preferred.  
• Experience in regulated manufacturing or medical device environment is a plus.
• Familiarity with CAD software; experience or training in SAP/Power BI. 

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave