Patient Care Coordinator

Summary Statement

Carolina O&P has served patients in North Carolina and South Carolina for decades and is known for our personal touch, clinical expertise, and community involvement. Today, as part of Ottobock.care we continue that legacy combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently seeking a Patient Care Coordinator (PCC) at our Sumpter, SC location. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Accept patient payments, including cash payments, if applicable. 
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Ability to manage several tasks in a fast-paced environment.
• Customer service experience.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• DailyPay by ADP